Shipping and Order- FAQ

What is Iunoa's Shipping Policy?

We strive to deliver products purchased fromIunoa in excellent condition and in the fastest time possible. If this is your first order with Iunoa, shipping will be completely FREE. Also, for all the subsequent Orders of Rs. 799/- (Rs. 499/- for the orders only with Personal Care items) or more, we will deliver the order to your doorstep free of cost.

A shipping charge of Rs. 99/- will be applicable to the orders under Rs. 799/- and Rs.49/- will be applicable for the orders with only Personal Care items.1. If the order is cancelled, lost or un - delivered to your preferred location, we will refund the complete order amount including any shipping charges,if paid online.2.

If you return an order delivered to you, order shipping charges will not be refunded.However if you self - ship your returns, we will reimburse self - shipment charges based on Iunoa's Returns Policy. For accounts whose return behavior violates our fair usage policy, shipping charges will be non - refundable irrespective of order value.

*Order value is calculated after applying discounts / VAT / GST or any other applicable charges

What is Iunoa’s Fair Usage Policy?

We always strive hard to provide the best experience to our customers. However, we have noticed that few accounts abuse our liberal returns policy. These accounts typically return most of the items bought or choose to not accept our shipments.

Hence, our regular customers are deprived of the opportunity to buy these items. To protect the rights of our customers, we reserve the right to collect shipping charge of Rs. 99 for all orders and disable cash on delivery option for accounts which have high percentage of returns and shipments not accepted by value of orders placed.

How do I check the status of my order?

Please tap on “My Orders” section under main menu of App/Website/M-site to check your order status

What is Iunoa's Return and Exchange Policy? How does it work?

Iunoa's returns and exchange policy gives you an option to return or exchange items purchased on Iunoa for any reason within the specified return/exchange period (check product details page for the same). We only ask that you don't use the product and preserve its original condition, tags, and packaging. You are welcome to try on a product but please take adequate measure to preserve its condition. There are two ways to return the product to us:

  • Pick up: In most locations, we offer a free pick up service. You will see a pickup option when you submit a return request.
  • Self-Ship: If we don't offer a pick up at your location. In such cases, we will credit the shipping costs in the form of Iunoa's credits provided the product meets the return policy and you have shared scan copy of the courier receipt with us.

During Pick Up, our delivery agent may do a quality check on the return. For a successful pick up, we will initiate a doorstep refund for the return amount into the refund mode selected at the time of initiating the return request. This doorstep refund may not be applicable for some pin codes in which case refund will be initiated after the product has been received at our warehouse and has passed a quality check.

If the picked up product does not pass the quality check, we shall ship it back to you. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost.

However all exchanges are subject to stock availability and subject to your address being serviceable for an exchange. If you choose to exchange an item, our delivery representative will deliver the new item to you and simultaneously pick up the original item from you. Please note that we are only able to offer size exchanges. If you wish to exchange your item for an alternative product, we suggest that you return it to obtain refund and purchase the new item separately.

The following EXCEPTIONS and RULES apply to this Policy:

  • Swarovski, Precious Jewelry, Cosmetics, Rayban Sunglasses, Socks, Deodorants, Perfumes, Briefs, Shapewear Bottoms, any Lingerie Set that includes a Brief, Swimwear, Mittens, Wrist-Bands cannot be exchanged or returned.

  • Some products like fine jewellery, watches and selected products which are susceptible to damage can only be returned/exchanged for a limited number of days. Certain products like sherwanis can only be exchanged not returned. Please read the Product Detail Page to see the number of days upto which a product can be returned/exchanged, post-delivery.

  • Due to the intimate nature, we handle returns for certain Innerwear, Sleepwear and Lingerie items differently. Only self-ship return is allowed for such items, hence pickup facility will not be available.Also, these items cannot be exchanged.

  • All items to be returned or exchanged must be unused and in their original condition with all original tags and packaging intact (for e.g. shoes must be packed in the original shoe box).

  • Under Exchange Policy, only size exchanges are allowed. Items can be exchanged for a similar size or a different size. Exchanges are allowed only if your address is serviceable for an exchange by our Logistics team.
  • In case you have purchased an item which has a free gift/offer associated with it and you wish to return the main item, then you will have to return the free product as well
  • Iunoa will not be liable for the products returned by mistake. In circumstances where an extra or a different product is returned by mistake,Iunoa would not be accountable for misplacement or replacement of the product and is not responsible for its delivery back to the User
  • If you self-ship your returns, kindly pack the items securely to prevent any loss or damage during transit. For all self-shipped returns, we recommend you use a reliable courier service.
  • If you self-ship your returns, your shipping costs would be reimbursed subject to your return having met our Returns and Exchange Policy and the image of the courier receipt is shared by you and validated by us. For self ship returns the refund for returned products will only be initiated if they pass through a quality check conducted at the warehouse. If the quality check fails the product will be reshipped back to you.

Does Iunoa deliver products outside India?

Yes we deliver internationally depending upon if the seller has decided during the registration process.